Q : Does the website work on devices like iPads, iPhones and android phones?
A : It works well on iPads, Tablets and some, but not all phones.
Q : Which browsers are supported?
A : The videos play in HD on all up-to-date browsers, including Safari, Firefox, Chrome, IE9, Opera, and iOS.
Q : Why does the video not go to full screen?
A : First try clicking on the expander button to the right of the volume slider under the video. If this doesn't work, it is possible that you are running an out dated browser. Update your browser to the latest version and try again.
Q : My browser is Internet Explorer 8 and I can't play the videos - what should I do?
A : Under the video is a link to an alternate (Flash) video format and Flash player. Click on it and you will be transferred to a new page where you can watch the video. If you still can't watch the video, try either updating your browser or using a different browser.
Q : How do I become a member?
A : If you select FREE Membership by clicking on the register button, you will be routed to a membership form. Once you complete the registration form and create your user name and password you are a member and any time you log in you can view the FREE workout and all the How To: tutorials.
If you choose to sign up for levels 1, 2 or 3 you will be routed to a registration/payment form. Once the payment process is completed, you will be prompted to log in again. From that point forward, and every time you log in you will have access to all the videos.
Q : How do I upgrade my membership?
A : You must be logged in to upgrade, and you must upgrade using an "Upgrade button". As soon as you log in you land on your Membership Level Welcome page which has both "Upgrade" and, where applicable, "Cancellation" options on it. Click on the button under the upgrade you want and you will transferred to the payment form. Once the payment process is completed, you will be prompted to log in again. From that point forward you have the new Membership Level profile, and every time you log in you will arrive on the Membership page associated with your new status. You will have instant access to all the videos. If you are upgrading from Monthly to Annual Membership, your monthly recurring payment is automatically cancelled for you and replaced by a new, annually recurring payment.
Q : Can I pay with a credit card?
A : Yes. All payments are securely processed through PayPal whether or not you have an account with them. When you click to "sign up" or "upgrade" your are given the option to pay with a major credit card (including AMEX, Mastercard, VISA or Discover) or to pay with PayPal.
Q : Can I pay with PayPal?
A : Yes.
Q : What are the benefits of Corporate Membership?
A : Staff receive a special code that ensures they receive an ongoing recurring discounted membership rate. The consistency and integrity of their fitness instruction remains constant through CoreFitnessByJana.com's easy accessibility – anywhere and anytime zone.
Q : Why do I have to agree to Terms and Conditions?
A : It is common practice among accredited fitness trainers to require this.
Q : How do I cancel my recurring payments / auto renewal?
A : You must be logged in to cancel recurring payments / auto renewal. As soon as you log in you land on your Membership Level Welcome page which has both "Upgrade" and "Cancellation" options on it. Click on the "GO" button under Cancellation and you will be routed to mini form where you will be asked to confirm that you want to cancel recurring payments. After cancelling, when your current membership term expires, your account will automatically reset itself to FREE membership status giving you ongoing access to the Free workout and all of Jana's How To: tutorials.
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